The fine print, plainly
SHIPPING & RETURNS
Last updated September 7, 2026. The FAQ answers the same ground in plain question-and-answer form. For order-specific help, open a secure request below.
Production
Most products are made in 2–5 business days. Embroidery and crew orders may take longer. The order page shows an estimated date, and multi-provider orders may arrive in separate packages.
Shipping
Standard US shipping is free over the configured threshold. Tracking is emailed when available. Carrier scans can take up to 48 hours to appear after a label is created.
Print defects and damage
Report manufacturing defects, incorrect items, or transit damage within 30 days of delivery. Keep the item and packaging; our team will request clear photos by email. Verified issues qualify for a replacement or refund at our discretion and do not require return shipping unless we provide a label.
Size and buyer’s remorse
Because each item is made to order, fit changes and buyer’s-remorse returns are reviewed individually and are not automatically accepted. Items must be unworn and unwashed. This policy does not limit rights that cannot be waived under applicable law.
Cancellations
Request cancellation immediately. We can cancel while an order remains in Needs approval. Once a provider starts production, cancellation is not guaranteed; if the provider accepts it, any refund returns to the original payment method.
Refund timing
Approved card refunds are submitted to the original payment method. Bank posting time is outside our control and commonly takes several business days. Shipping charges are refunded only when the whole order was defective, damaged, incorrect, or never delivered.
The chat assistant
The assistant in the corner of the site is automated, not a person, and it says so in its first message. It answers from our published FAQ and product pages and will not state a policy, price or delivery promise that is not already published here. Questions it cannot answer are passed to a person, along with an email address if you give one so we can reply. Conversations are kept so a person can follow up and so common questions become better published answers; closed conversations are deleted after 180 days. Do not type card numbers into the chat — the assistant never needs one, and anything shaped like a card number is stripped before it is stored or forwarded. Where a question is passed to a person, what leaves our servers is the question and the FAQ context, not your email address, your address or your order contents.
Privacy
Support requests are matched using the order number and checkout email. Print files, addresses, payment references and internal notes remain server-side and are not returned by public order endpoints.
Cookies
Two cookies, both strictly functional. A cart cookie keeps the basket between pages. A trade cookie (ww_trade) stores the one trade you pick on the Shop by trade pages so we can show that collection first; it holds a single code such as P1 and nothing else, it is written only when you choose a trade, and Show everything removes it. No advertising, analytics or third-party cookies are set.